Passenger Information

Telephone Numbers and Addresses

Department of Complaints and Public Appeals

Customer Service Center





National Information Center



Paulus VI St, P.O. Box 86, Nazareth, Zip Code 1610002

Passenger Information

Offices for Ticketing Services

Nof Hagalil (only an issuing Card Service)

Rasko Center

Open Hours – Sundays Until Thursdays: 08:00-16:00

Fridays: 08:00-13:00

Closed on Saturdays


4066 Paulus VI St., opposite of the Nazareth-Haifa bus station

Open Hours – Sundays Until Thursdays: 08:00-16:00

Sakhnin (service and issuance station)

Galilee Main Street, Hutzot Hazaytim Mall near Omar al-Mukhtar, Sakhnin

Open Hours – Sundays Until Thursdays: 08:00-16:00

Closed on Fridays

Saturday: 08:00-16:00


Ras al-Khabiyah near the Al-Muftan School

Open Hours- Sundays Until Thursdays: 08:00-16:00

Closed Fridays

Saturday: 08:00-14:00

Bayt Zarzir (issuing station only)

Zarzir Commercial Center, ground floor

Open Hours – Sundays Until Thursdays: 08:00-16:00

Closed Fridays

Saturday: 08:00-14:00

Karmi’el (issuing station only)

Nasiei Israel Blvd 100 Karmi’el

Open Hours – Sundays Until Thursdays: 08:00-16:00

Fridays: 08:00-14:00

Closed Shabbat

The location of additional offices “Rav-Kav” can be found on the website at

Lost and Found

Contact the service center of the Nazareth transportation and tourism company at telephone *3553. It is recommended you pass exact information about: time, date, transport line where the said item was lost. After checking lost and found, the passenger will receive a message from a company representative. To receive it, you must have a travel ticket and identification.  

  • Upon delivery, it is requested that the passenger sign a deliver form including full name and identification of the one receiving the lost item.
  • If the owner of the lost item does not File A Complaint within 4 months of the day it is Lost, it will be given as a contribution in the presence of a company representative to a foundation for the needy operating in an official and organized manner or to Israel Police.


Passengers may carry hand baggage with them for no extra charge, provided that the baggage does not cause damage or disturb passengers on the bus. Large bags and suitcases must be placed in the baggage hold without payment required in the following cases:

  • Bag and suitcase, provided they do not cause damage or disturb passengers.
  • Folded kids strollers and/or a folded stroller for handicapped.
  • Any baggage, such as musical instruments, packages, crates, bags, etc., as long as the baggage does not disturb passengers and is not placed in the aisles and entrances.
  • Narrow baggage (wooden rod, drawing roll) not exceeding 1 meter in length.


Passengers may board the bus with small animals that can be held on the passenger’s lap or hands.

A guide or service dog is permitted to enter the bus on condition that it is tethered with a leash. It can also enter without a muzzle or mouth restraint.

Security Cameras

Cameras are installed on company buses for public order.

Information on the placement of the cameras and other things

Corona Guidance

As of today, all restrictions have been lifted and there is no special guidance.

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