{"id":16,"date":"2021-08-02T10:20:56","date_gmt":"2021-08-02T07:20:56","guid":{"rendered":"https:\/\/ntt-buses.com\/?page_id=16"},"modified":"2026-03-19T13:55:14","modified_gmt":"2026-03-19T10:55:14","slug":"%d7%a9%d7%90%d7%9c%d7%95%d7%aa-%d7%95%d7%aa%d7%a9%d7%95%d7%91%d7%95%d7%aa","status":"publish","type":"page","link":"https:\/\/ntt-buses.com\/en\/%d7%a9%d7%90%d7%9c%d7%95%d7%aa-%d7%95%d7%aa%d7%a9%d7%95%d7%91%d7%95%d7%aa\/","title":{"rendered":"Questions and Answers"},"content":{"rendered":"\n
\n
\n
\n
\n

Lost Items<\/strong><\/h4>\n\n\n\n
\n
\n
\n
In case of loss, theft, or damage to property during the bus trip, who can you contact?<\/strong><\/h5>\n\n\n\n
\n

You can contact the company\u2019s call center at *3553 \/ 1-599-559-559, or arrive in person at one of the company main office located in Nazareth, Paulus Ha Shishi St, working Hours 08:00 – 18:00<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\n
Who can I turn to if my smart card was lost?<\/h5>\n\n\n\n
\n

In case of loss or damage to the smart card, one should turn to an “Rav-Kav” service booth to receive an identity certificate | 10 shekels and if the card is damaged or lost and is anonymous, the cost to issue a new card is 5 shekels. Note, the anonymous smart card that was lost or damaged must be equipped with arrangements loading receipts in order to receive the arrangements that were on the card.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\n

Other<\/strong><\/h4>\n\n\n\n
\n
\n
\n
Can a student use their student card balance?<\/strong><\/strong><\/h5>\n\n\n\n
\n

In case the current profile has ended or the smart card is not relevant, the individual smart card user with financial value can turn to the close-by company offices with the goal of transferring the balance to the updated smart card or to the new profile. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\n
What is the new tariffs reform?<\/strong><\/strong><\/strong><\/strong><\/h5>\n\n\n\n
\n

The new tariffs reform, \u201cEqual Road,\u201d which came into effect starting 1 August 2022, is based on travel distances in requiring isolated travel tariffs in accordance with the length of the route and distance of the embarking station from the destination station. In addition, dividing the country into municipalities has been nullified and in its place monthly free arrangements have been launched that operate in peripheral areas defined as area 1 and until a travel distance of 40 kilometers. The monthly free arrangements on the national level are not limited to distance or region in addition to expanding discounts to the various populations using public transportation. For additional information, you can go to the reform website at https:\/\/pti.org.il\/derekh-shava<\/a> or to the tariffs page<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\n
What are the payment conditions for a child\u2019s carriage?<\/strong><\/strong><\/strong><\/strong><\/h5>\n\n\n\n
\n

According to the supervision order on consumer prices and services for 2022, travel expenses include carrying a folding child\u2019s carriage or hand cart.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
\n
\n
\n

Animals<\/strong><\/h4>\n\n\n\n
\n
\n
\n
Can animals ride the bus?<\/strong><\/strong><\/h5>\n\n\n\n
\n